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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
470 ratings and 252 comments received in the last 90 days.
25 April 2024
Alfie went through the buying process and explained everything. I just choose the colour and my BMW was ordered. I was kept informed along the way, which I find important
22 April 2024
Jack was very friendly and helpful, but 2 comments: 1) given the current FCA investigation into car financing you need to distinguish better between the purchase and financing. 2) there should be a written handover checklist. Things get forgotten.
21 April 2024
Very courteous and knowledgable.
19 April 2024
Regular updates on build progress and delivery date.
16 April 2024
The order was placed over the phone however, at pick up the experience was great. I was offered refreshments and minimal paperwork was required as it had already been mainly completed via email.
12 April 2024
My experience of this dealership was much more positive than the last one! New car cleanliness could've been better, but no damage seen & the the salesman did try to rectify my concerns as best he could. We weren't 'rushed' but felt over a bit quick.
09 April 2024
The staff at north Oxford couldn't be better, great people to deal with, very patient and work hard to make the buying experience a good one, highly recommended ??
09 April 2024
I couldn't fault Jack and the team there. Right from the moment I entered the building I felt welcome.
08 April 2024
Pain free experience!!
05 April 2024
Initial experience was good having walked in to the showroom without knowing on an event day. Was seen promptly, listened too and then a deal made in a short amount of time. Initial car was not available, but I was given a new date, arriving on time.
05 April 2024
This was a replacement car - the Sales team were detailed and communitive, taking time to explain the options and costs. Alfie was very helpful.
04 April 2024
Helpful, friendly and professional
04 April 2024
Very helpful managed to do most stuff over the phone a nice quick and easy collection of the car
04 April 2024
Alfie Long and Chelsea Wilson at the North Oxford garage went beyond their remit to make sure everything was handled really well ??.
04 April 2024
Really great service, kept up to date and very informative.
03 April 2024
All the other times we've had a brand new car it's been covered with a silk sheet this time nothing,And it had a couple of chips on it and dirty marks inside and outside the car so bit disappointed really.
03 April 2024
Took me through the car's working. Didn't have that last time I bought a BMW (other garage)
02 April 2024
Both Alfie and Nic were great to deal with.
31 March 2024
Purchase went smoothly and was delivered on time
30 March 2024
Alex made the whole process very straightforward. I had particular requirements and Alex got them sorted with any drama. Thank you, Alex.
29 March 2024
Flawless
20 March 2024
All done online and the price per month was > £50 cheaper than any other dealer in the UK
19 March 2024
Excellent service. Got what I wanted quickly and easily
15 March 2024
Experience with sales person was great ??
13 March 2024
Very informative and helpful
12 March 2024
Alfie Long at North Oxfordshire BMW very helpful
11 March 2024
Kept up to date at all stages of the purchase. Car was delivered on schedule with no hiccups on the way
11 March 2024
Everything explained clearly and friendly team to deal with.
07 March 2024
We were completely happy with every aspect our experience from when Alfie came on board. I should also mention that the Service Team, particularly Rozeena, were always extremely helpful and efficient with our previous car.
07 March 2024
Friendly, helpful, professional staff
07 March 2024
Exceptional service from start to finish! Alfie Long went above and beyond to ensure my car buying experience.
07 March 2024
Great personal service.
07 March 2024
Everyone on site helpful, nice and relaxed, no pressure.
06 March 2024
The whole process was very straightforward.
05 March 2024
Very pleased. Alfie and Chelsea were excellent and very professional.
05 March 2024
prompt and regular communication at all stages.
04 March 2024
It's very rare especially in these days to go to an organisation as large as the BMW group & to be treated fairly honestly & with so much support all the way.. the support it don't just stop once you've made a purchase.BMW makes you feel alive ??
04 March 2024
The team at BMW Oxford made my purchasing experience very easy and reached a deal I was very happy with.
03 March 2024
helped me to find the right car in the best time, didn't pressure, straightforward
01 March 2024
Satisfied
01 March 2024
Everything was exaplained well, questions i had were answered quickly.it was a really nice environment in which to purchase a car.
28 February 2024
Michael took time to talk me through all the details of the car
26 February 2024
Very Happy, Alfie went through everything in great detail, from trade in and finance quotes, once a deal was made, I was kept up to date throughout and got me familiar with the latest I drive and other items on my new car on collection.
26 February 2024
All good
25 February 2024
We were taken into the showroom where the vehicle was parked which was a private area and were shown inside and outside the new car. Cafeteria drinks were offered. The salesperson was polite and helpful.
22 February 2024
Joshua did a brilliant job with the sales part and Mike was lovely doing a smooth handover/delivery. The only hiccup was an interior spec wrongly ordered by James, but Josh and Mike did well in trying to compensate me for that.
22 February 2024
Excellent service.
25 April 2024
Very good service
24 April 2024
The booking, check-in, update and collection process worked like clock-work. The team there are incredibly polite, welcoming, friendly and professional, and the environment is impressive and comfortable.
24 April 2024
I was offered a free valet, but door frames were untouched and carpets not vacuumed? Also following a wet winter the engine compartment was filthy and no attempt to wipe or power wash ? Disappointed having spent £500 on oil and filters.
24 April 2024
Exactly what was needee
24 April 2024
Brilliant. the member of staff on the service desk was so polite and helpful.
24 April 2024
My first experience at a main dealership and it was such a pleasant experience. Will definitely return for anything related to my car
23 April 2024
Friendly, professional and extremely efficient
22 April 2024
The service was great. The Service Advisor helped me to understand what work was needed on the car, as I was unsure. The online booking portal wasn't particularly helpful in that regard (I didn't know if I needed a major/minor service etc).
22 April 2024
Not many drinks available while I waited and no WiFi signs up but other than that the service was great.
22 April 2024
The whole team were great
22 April 2024
Efficient service
21 April 2024
nice staff and efficiency
21 April 2024
Customer service is always excellent - Jenna is great.
20 April 2024
Because I'm very satisfied
19 April 2024
Straight forward procedure
19 April 2024
Done well. Kept to time. Good feedback
19 April 2024
Because I work for them
18 April 2024
The staff were lovely, very communicative. Giving regular updates. This is the first time I have had a car new enough to need to take it to a main dealer and I must say the experience was great.
18 April 2024
Great team, good communication throughout the process
17 April 2024
Because everyone that works there is very professional and friendly and easy to work with
17 April 2024
Had a tyre issue so hadn't booked in but North Oxford fitted me in and sorted the issue so very efficiently. They even washed the car!
16 April 2024
. Additional work requested was not able to be done on the day so have had to rebook
16 April 2024
Ok
16 April 2024
COMPLETELY SATISFIED WITH ALL ASPECTS OF SERVICE EXPERIENCE
15 April 2024
I was very satisfied with the level of service experience from Rozeena, she was very pleasant to deal with, she made the whole experience quick and simple with as little disruption to my weekend schedule as possible.
15 April 2024
Good communication and updates from service desk
15 April 2024
I had a positive experience with the team
14 April 2024
I live a fair distance from North Oxford garage so could do with a courtesy car
13 April 2024
Good
13 April 2024
Excellent service.
11 April 2024
Good polite staff and comfortable waiting area whilst MOT was carried out
11 April 2024
Excellent service, plus their prices were the most competitive around.
11 April 2024
Always high standard of customer service
10 April 2024
Great friendly staff
10 April 2024
Jodie as my service partner was efficient, polite and very helpful. She organised drop off and pick ups as well as ensuring all work was completed.
09 April 2024
Would have been 5 stars but I ticked the box to have the car washed and vacuumed and this didn't happen.
09 April 2024
Happy with service
09 April 2024
Car not cleaned as requested. Dash cam disconnected and not reconnected
09 April 2024
The car got booked in within a few days. Communication was great and the goody bag was a very nice touch. Overall very satisfying service
09 April 2024
Anya was great, the car was perfect
08 April 2024
Happy and satisfied for accommodating us and answering our questions
08 April 2024
The Oxford Garage is so friendly and the staff are always helpful , polite and professional. They always keep you informed of the work that is taking place on your car and if any additional work is required.
08 April 2024
All done and advice on tyres appreciated. But the car computer seemed to have been wiped so that I had to reset radio presets sat nsv settings seat positions etc
08 April 2024
Making an appointment for them to check my car. Once they found the problem, they repaired it straight away for me.
08 April 2024
I had a particularly poor experience with Sytner Warwick which I'd been happy to discuss in more detail as I feel this should be highlighted. However, my experience with North Oxford BMW has been exemplary and a credit to the bmw brand.
08 April 2024
Was satisfied with the work carried out
08 April 2024
Work done quickly, person who dealt with me friendly and efficient
08 April 2024
Everything went well as planned.
08 April 2024
Always high level of service, especially from Rozeena Ali
07 April 2024
I have always received great service from Rozeena and Regina. Two great people within the service department who are an asset to BMW North Oxford! Both of them are always polite, friendly and personable.
05 April 2024
Job was completed very well. Waiting area is perfect for working remotely while waiting.
05 April 2024
Great comms
05 April 2024
The mileage on the invoice was 59,000 more than the actual car mileage. I don't know how this happened. The first time I used the back windscreen wiper after the service it was shredded and obviously needed replacing but this was not picked up .
03 April 2024
Very pro-active team who provided a flawless service. Very impressed
03 April 2024
Very knowledgeable and friendly approach.
03 April 2024
Excellent service and very professional
03 April 2024
Could not tell me what software was being upgraded. Told me would update to March 2024, but was actually July 2023
03 April 2024
-Amber tyre pressure warning but not addressed (marked as no issues on service sheet) -Two 'star' cracks in windscreen, not commented upon nor windscreen replacement options presented (as this is an Alphabet car)
03 April 2024
The job was done in a timely manor
03 April 2024
Excellent customer service Very well done.
02 April 2024
Peace of mind knowing is in expert hands.
31 March 2024
Didn't find out the problem with my car and so I ended up paying £180 for no reason
31 March 2024
Wanted ad blue top up and this is what I got!
31 March 2024
Good price and I was given a discount without me asking..what more do you want.
31 March 2024
As far as I know the service & recall was carried out but the rear bulb that isn't working wasn't replaced or even noticed which makes no sense to me and the air conditioning refresh requested was also not done
31 March 2024
Have done that they said h to hey would , happy to help
31 March 2024
Only price let it down
31 March 2024
All required work done at a reasonable price and with informative communication.
31 March 2024
Nothing ever seems to be a problem for them.
31 March 2024
Very, satisfied
31 March 2024
pleasant personnel. efficient
30 March 2024
I just don't think the level of communication was as good as it should be.
30 March 2024
A week after the car was returned the car had to be recovered again after experiencing the same problem. I have since found out there was an open recall relating to the brakes. This should have been noticed by North Oxford and the car not returned.
29 March 2024
Good service
29 March 2024
Good staff service
29 March 2024
Much better than it used to be. Efficient, together with collection and drop off
28 March 2024
Everything very simple polite and courteous people to deal with
28 March 2024
Car now works again
27 March 2024
Car was sorted in about 90 mins, I sat had a coffee and did some work in the lobby on my lap top.
27 March 2024
Work all done efficiently, staff friendly, helpful and welcoming
26 March 2024
The recall was completed efficiently and within the timeframe advised. Service consultant, Alex Newcombe, was courteous and very helpful. He was very good too, at communicating with us about progress with the service.
26 March 2024
Rozeena Ali always finds a solution.
26 March 2024
Great service
26 March 2024
North Oxford is a fantastic dealership. The staff, from the front desk through to the service team, are welcoming, attentive, and immediately approachable. My car itself is in expert hands when it comes to servicing.
26 March 2024
Professional service
26 March 2024
Welcoming and efficient
25 March 2024
Even though it was a recall it was handled quickly and efficiently, minus points for no courtesy car.
25 March 2024
The service was honest and fair
24 March 2024
Paul was very good at keeping me informed and very responsive. Great knowledge about the car on handover
24 March 2024
Excellent customer service from the servicing team at North Oxford.
24 March 2024
Oxford continues to be brilliant even though they are not my local dealership Cotswold Bmw is . But they sold me our last 2 vehicles and warrant the extra distance.
24 March 2024
No problem with any staff good completed fast .
21 March 2024
STILL WAITING FOR THE PARTS DEPT' TO PHONE ME BACK!
21 March 2024
Reception was great. Calls to find out and from to report progress was great. Service was great. And charge was very reasonable.
21 March 2024
Prompt, polite and respectful
21 March 2024
Competent and reasonably priced
21 March 2024
Everything was done clearly, quickly and comfortably
19 March 2024
The replacement of a front headlamp due to water ingress was completed satisfactorily, however the parts cost was horrendously expensive and most disappointingly was not covered by the extended Comprehensive Warranty cover for this vehicle.
19 March 2024
Treated well and efficient. Expensive though.
19 March 2024
The lady that looked after me was fantastic so this feedback is nothing to do with her service. I don't have enough characters to explain but I was given incorrect information regarding my car
19 March 2024
Good attention from adviser
19 March 2024
I always have had a good experience at North Oxford BMW
19 March 2024
Comfortable waiting area and work done in a timely fashion.
19 March 2024
Helpful service
18 March 2024
Consistently great service.
18 March 2024
Originally quoted £136 for a service. When I found out it was just a brake fluid change. £30 for brake fluid and £60 for the change. Will not do it again. Stop the video nonsense and charge reasonable prices.
17 March 2024
I did ask them to fill the adblue tank as that was the fault the car was reporting an adblue system fault but they didn't fill it despite telling my PA they would
16 March 2024
Easy to work with Friendly Efficient Thorough end-to-end customer service Recall service completely free of charge
16 March 2024
Good customer service. Car ready when requested.
15 March 2024
Unfortunately you keep getting my name slightly wrong. It was wrong on the initial telephone booking, and is wrong again on the email for this survey. Other than that I am very happy
15 March 2024
Jodie has been great as all the other staff have been.
14 March 2024
No delays with appointment fast and efficient
14 March 2024
The garage is welcoming, great amenities while you wait and staff are always friendly.
14 March 2024
Timely communication, able to fit me in when i needed, provided desk space for me to work and facilities were clean and pleasant to work in
13 March 2024
The garage went over and above and wowed me with great customer service!
13 March 2024
Job completed as required
13 March 2024
Perfect
13 March 2024
Helpful staff
12 March 2024
Booked iX in for a service where the dealer has the car all day then when you pick it up, told it needs a software download that takes 2 days and needs to be booked in again!
12 March 2024
every thing was carried out to my complete satisfaction
12 March 2024
The service was done to my needs as I needed the car back by a certain time. I wasn't pressurised into making a decision on having suggested work undertaken.
12 March 2024
the high cost stops me giving the experience a 5
12 March 2024
In terms of the work carried out great. I purposefully cleaned my car before taking it in and asked for it not to be washed. When I checked my car the next day there was a scuff / scratch type mark at front of car along with a scratch on door frame.
12 March 2024
Good overall experience - always good to be there with such a helpful number of staff members
12 March 2024
Good comms and service
12 March 2024
Every single member of staff my experience better. I will be recommending this garage to everyone. Kriste-Anne Phillips and her colleague who was helping her was outstanding. She was professional, listened to my needs, acted quickly and efficiently.
11 March 2024
Very straight forward
11 March 2024
Did not fix car.
11 March 2024
The screen washer was fixed without fuss
11 March 2024
Would have given max score but complimentary car wash was a little disappointing
11 March 2024
Very professional service
11 March 2024
My car still has a fault and needed to be rebooked despite waiting there for 4.5 hours
11 March 2024
A check service seems a scam way to make money. An MOT would or due oil/maintenance service is appropriate. Paid over £100 to tell me my tyres and cars looks ok. Really?! I know that already.
11 March 2024
Staff very helpful
10 March 2024
Friendly staff, never rushed great courtesy car
10 March 2024
Job done as expected and the complementary valet was carried out extremely well
10 March 2024
Excellent service, very quick and efficient, great communicatio
09 March 2024
Good service and availability of courtesy cars. Booking staff should pass on agreed price to service advisors to avoid disparities.
09 March 2024
Very satisfied with the engagement of the staff at the North Oxford Garage, they seem at ease with their roles and that self assurance helps foster trust.
07 March 2024
Very efficient service including collection form home.
07 March 2024
They seem to know how important good communication is to customers.
07 March 2024
Very helpful, comfortable environment and did the job
07 March 2024
100% satisfied - the technician Liam was all over my car and carried out a great service.
07 March 2024
Staff and environment good, length of visit was acceptable as was the waiting area.
06 March 2024
Because we are very happy thank you ??
06 March 2024
Roseena Ali was our service adviser and she has looked after us twice before. She was very friendly, highly efficient and well motivated towards ensuring our car was managed efficiently through various parts of the workshop. Many thanks.
06 March 2024
Job was done quickly and no faults in car, plus the wash was clearly rushed but a nice gesture.
05 March 2024
Service was good. I declined having the windscreen bottle removed and flushed through but i have now rebooked to get this done as i was unable to sort it myself. I think BMW should warn you not to use other brands of screenwash when topping up.
05 March 2024
Service advisor was extremely helpful, no waiting for drop off or pick up. The work recommended was reasonable, although fitting of own tyres matching those supplied by the dealer was refused which was disappointing.
04 March 2024
Excellent customer service slightly marred by wait for car to be washed. Didn't receive a courtesy safety check/video on this occasion
04 March 2024
I will not service the car at North Oxford Garage, I purchased a wheel nut spanner, they were polite and effective. They had the item I paid and left.
04 March 2024
No issues or reasons not to be
04 March 2024
The quality of the arrival experience, updating during the service, and the work done, were all of a very high standard.
04 March 2024
Very easy to arrange appointment, Alex did a great job keeping in contact explaining and organising everything.
04 March 2024
1. Ineffective communications - a cold video was no substitute for the agreed call 2. Very poor value for money - I suggest that a local garage could have identified a faulty battery in minutes (not 5 hrs) & replaced it for less than half the price
04 March 2024
The customer service was excellent.
04 March 2024
Great service Jodie!
04 March 2024
I had the pleasure of being looked after by Jenna, she is extremely friendly and competent. It's always a pleasure being served by Jenna and she is certainly a benefit to your dealership.
03 March 2024
Good service from the dealer
03 March 2024
Good check in and collection, kept fully informed of process including a video of my car's underside. Also a nice quiet place to sit and read while I waited.
03 March 2024
Polite, helpful and accommodating
03 March 2024
Everything I booked was handled and within the quoted time
02 March 2024
Kept to time and coffee was excellent
02 March 2024
Lovely people, helpful and efficient
01 March 2024
Thanks Rozeean and her team at north Oxford garage they always do a professional job and try to get you back on the road as quickly as possible the day in question they didn't have a courtesy vehicle so they Drop me off home and pick me up Thanks.
29 February 2024
My car was taken there by BMW Roadside Assistance following a double tyre blow out on the A34..I was assigned a designated BMW rep from North Oxford who was simply brilliant in how she dealt with everything..
29 February 2024
Friendly efficient, clear communication and great set up whilst waiting to have my car serviced
28 February 2024
Excellent service all round
28 February 2024
The service receptionist was excellent, I didn't have to wait around before being delt with, (unlike Tring dealer!), and the car was returned to me as I was waiting, in half the expected time washed and cleaned. The bill was even less than quoted...
28 February 2024
Over 8 years whenever I have brought the car in for anything it has hardly ever been ready at the suggested time. I realise that work on cars can never be completely accurate but timing for an MOT should be fairly accurate.
28 February 2024
Only reason not a 9 (never give a 10, nothing is perfect!) is no courtesy car was available for a few weeks in the future). On the other hand Anya was very helpful and I appreciated the cleaning inside and out.
28 February 2024
Always sorts everything out in a timely matter
28 February 2024
Very satisfied, 5 stars ??
28 February 2024
So helpful.
28 February 2024
As above
28 February 2024
The service from Alex my service advisor and even the master tech came out to assist with my punctured tyres . Both of them are a credit to the business
28 February 2024
It is fantastic, just as our expectation.
28 February 2024
The experience was as expected, staff were pleasant and accommodating. Visit was a success with minimal disruption.
28 February 2024
Very impressed with service
28 February 2024
As above
27 February 2024
Again no issues and could use the onsite facilities to do work
27 February 2024
No body is completely satisfied
27 February 2024
Always receive good customer service when using the service department
27 February 2024
Great customer service
27 February 2024
Overall, efficient and polite service.
27 February 2024
Always very attenative
27 February 2024
Friendly and welcoming staff, makes such a difference these days, didn't try and sell me extras just did the work I came in for.
27 February 2024
Apart from the cost, great staff and good customer service. The lady I dealt with was fantastic!!
27 February 2024
Good service. Didn't receive any explanation regarding the call out.
27 February 2024
Good communication and friendly staff
26 February 2024
Easy to booke services though the app. Very welcoming when I arrived. Flexible in their approach to meeting my requirements and adding additional service elements at time of check in.
26 February 2024
Jodie was so helpful
25 February 2024
Jenna was excellent with the usual levels of professionalism I have come to expect
23 February 2024
Car wash and cleaning not performed.
22 February 2024
Colin was great & lovely warm welcomes
22 February 2024
They did what I requested
22 February 2024
Just really helpful with everything
22 February 2024
Completed my recall
22 February 2024
See above
22 February 2024
Said just about everything above.
22 February 2024
Service was completed on time and as descibed Upon arrival, was met and work and timesccale explained clearly. Very comfortable waiting lounge, with hot drinks availalable.
22 February 2024
Service fine
22 February 2024
New tyre fitted quickly
22 February 2024
Easy to check in and I was not kept waiting
25 April 2024
Good service , located / sourced the ideal vehicle very quickly.